Sales Policies & Conditions

We guarantee 100% customer satisfaction, and timely deliveries. Customers are responsible for providing accurate product names and numbers and for selecting fabrics and wood colors prior to placing orders.

ORDERS

Orders require a 50% deposit, and net 30 days terms. Orders for Durable Medical Equipment usually ship within three days. Most furniture orders will ship within four to six weeks based on the availability of the fabric you use. Our fabric selector will tell you if the fabric you choose is in stock.

RETURN POLICY

No order can be returned without written authorization.

DELIVERIES

All deliveries are by semi-trucks, and they must have access to deliver. All deliveries are tailgate deliveries. The driver will hand you the furniture from the tailgate. It is your responsibility to provide the labor to unload, unbox, examine for damage, and move into position. Lift-gate service is available as an option on most deliveries.

FREIGHT DAMAGE

Please examine all boxes before final acceptance. If you find damaged or unacceptable products, please note the damage on the bill of lading and return the damaged items with the driver. The damaged item will be automatically returned to the factory for replacement.

Please open every box, and make a note of the damaged items on the bill Of lading, and return the damaged items with the drivers.

If you find concealed damage after the driver leaves, you will have to file a freight claim with the trucking company.

FREIGHT CHARGES

All freight charges are prepaid and added to your invoice.

STATE AND LOCAL TAXES ARE NOT INCLUDED UNLESS SPECIFIED. IF TAX EXEMPTION IS CLAIMED, CERTIFICATE OR NUMBER IS REQUIRED AT TIME OF PURCHASE.

WARRANTY

The original purchaser is protected against defective workmanship or quality for a period of one year from the date of purchase. The warranty does not apply to products damaged by accident, abuse, neglect, or misuse. Contact us if you need additional parts, replacement parts or technical service. By phone (517) 546-6616, Email: Contact Us or Fax: (517) 546-8493.

PRICING

We offer quality products at competitive pricing and ship them quickly. Let us know if you need additional arrangements. Delayed deliveries, delivery on a specific date, price quotations on orders or invoicing can be arranged. If you need special arrangement please contact us by Phone: (517) 546-6616, Email: Contact Us or Fax: (517) 546-8493.

PAYMENT TERMS

We accept payments by credit card or money transfer. Credit card payments are made at checkout and funds are transferred at checkout. You will receive a order confirmation email once your order has been processed. Your order will be placed electronically with the factory. All orders will be shipped within six weeks or less.

DELAYS

We have many products that quick ship within three working days. All of our products ship within six weeks or less. We are always trying to expand our inventory of quick ship products. We do not store products for customers that have construction delays. When you purchase from a shopping cart the product will ship quickly six weeks or less. If delays occur you will be responsible for receiving and storing the products at your expense.